REAL-TIME DASHBOARDS
DATAVIZ DASHBOARD
A dashboard that provides insight into your business for all stakeholders.
ServiceNav’s goal is to simplify service level monitoring and to create dashboards easily and efficiently. Providing fast and reliable access to this information reduces the effort required to create reports and enables your team to focus on the maintenance and growth of services.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
INFRASTRUCTURE OVERVIEW EASILY PROVIDED BY WIDGETS
A widget gallery created for information services environments allows you to visualize all IT services.
With Dataviz you can model your infrastructure without any code in just minutes. Multiple formatting options are available to help build your model such as graph, gauge, list, map, network, crosstab, text, image and others.
Dataviz allows you to focus on your customers, your users, and your message. The gallery of widgets is constantly evolving and providing new opportunities to communicate with each product release.
REDUCE TIME REQUIRED TO PRODUCE AND DISTRIBUTE DASHBOARDS
Effective communication begins with a comprehensive dashboard and creating and distributing this dashboard will no longer require extensive effort and time.
Preparation
Use the widget bank and our templates to quickly configure your own monitoring dashboard
Broadcasting
Distribute dashboards to other applications without any code with a single click
AN EFFECTIVE COMMUNICATION TOOL
Implementing a communication strategy that makes IT easier to understand for users and customers is one of the biggest challenges facing IT departments.
Our intelligent and flexible dashboards and reports can be customized to meet the needs of your internal processes, regardless of the type of organization you are supporting. Reports and dashboards have been designed to be easy to understand, highlighting the information that is most important to the reader, whether it is a customer, a member of the technical team, the CTO or even the CEO. Information can be presented in granular technical detail or in a graphical abstraction using the Service Weather feature.
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.