ITIL PROCESS SOFTWARE
FULLY INTEGRATED PLATFORM FOR FULLY
INTEGRATED ITIL PROCESSES
With full coverage of ITIL processes, EV Service Manager enables you to mature your ITSM practice and become a leader in the digital transformation of your organisation — regardless of your current ITSM maturity level.
Beginning with core service desk processes, you can find both sophistication and simplicity at your pace by employing new ITIL processes as needed.
eBook:
ITIL 4 IN A NUTSHELL
DESIGNED WITH ITIL BEST PRACTICES
Our platform is designed from the ground up to support ITIL best practices out of the box. From the vocabulary of our products to the processes they manage, our focus on best practices is clear. The technology to implement these processes allows you to reduce time spent on process management and devote that time to delivering better service to users.
FULL COVERAGE OF ITIL PROCESSES
From incident management to knowledge management, ITIL processes can keep your organisation agile and capable. Whatever the ITSM requirements of your users and enterprise, you can deliver them more easily than ever before with EasyVista's framework for ITSM success.
AS ROBUST AND MATURE AS YOUR ENTERPRISE
Regardless of your current ITIL implementation maturity level, EasyVista can help you deliver services in line with best practices, accelerating digital transformation in your organisation and creating an outside-in approach to ITSM that gives both users and providers better experiences with service delivery.
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organisation address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
“It's essential to have ITIL processes and vocabulary already embedded. It gives us one common language and that helps us cement understanding and culture change across the organization.”
Justin Meadows | Manager of IT Service Management | Mission Health
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
SIMPLIFY IT SERVICE MANAGEMENT
HELP USERS HELP THEMSELVES
BUILD PEOPLE-CENTRIC USER EXPERIENCES