MOBILE APP
MOBILE APP MONITORING
Monitor your system wherever you are with our mobile application.
Whether you are a manager, CIO or a technician, you can control, monitor and interface with your Information System at any time through the ServiceNav mobile application.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
DELIVER ON YOUR PROMISE
Use our mobile application to keep you informed of the latest problems and alerts (SMS, PUSH) while on the go. You can monitor essential information on the health and performance of your information system, whether you are on-call or on the move.
Monitor your Information System 24x7
Your dashboard follows you everywhere!
TRACK YOUR SYSTEM'S PERFORMANCE, EVEN ON THE GO
From your mobile application, access all the elements necessary to manage your information system.
Dashboards
Weather Services
Push Notifications
Ticketing Creation
IDENTIFY PERFORMANCE PROBLEMS
Closely monitor incidents via mobile and stay focused on your organizational priorities.
If you are notified a user service is down, you can immediately determine which component is the cause of the issue. The essential functionality to run your organization like manual control, acknowledgement, ticket creation, and maintenance are at your fingertips through your mobile application.
Stay informed on the status of your information system with real time of alerts through push notifications.
Create your own dashboard and select the most important notifications so you can focus on the most essential issues.
MORE THAN AN APPLICATION, IT’S A PRODUCTIVITY TOOL FOR MSPS
Manage your on-site issues while monitoring the status of the IT services you oversee when you're away from the office.
Proactively receive push notifications on critical issues or new support tickets assigned to you.
Save time by automatically requesting the electronic signature of the work order by your customer directly from the application.
With the Around me function, you can display all the companies/sites with their location and critical information, which is useful as final check before starting an intervention on-site, or at a customer's location.
EXPAND THE SCOPE OF YOUR COLLECTION
Collection is a fundamental step in the monitoring process as without discovery there is no ability to monitor, correlate or measure performance. ServiceNav takes a holistic approach to discovery that includes:
Mastery of the service catalogue to guarantee the relevance of the discovery
Development of generic models to incorporate new products quickly and without code
Support of Nagios-compatible collection programs
Collection of data from other monitoring software to promote hypervision scenarios
Do you have a specific supervision and collection requirement? If so, just let us know your unique needs and we can develop the appropriate model.
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.