Service Manager — EasyVista | Enterprise Service Management

PROVEN POWER WITH COMPREHENSIVE SERVICE MANAGEMENT

Service Manager is a comprehensive service management platform for IT professionals to manage the entire service management lifecycle. It features powerful capabilities including award-winning workflow, embedded processes based on ITIL, a service catalogue, integration with third party applications, and more. Service Manager administrators easily create unique profiles using just the fields they need, saving weeks of work. Service Manager reduces and controls the total cost of service delivery!

EasyVista Change and Release Management

EasyVista helps you easily create, integrate and ensure compliance of your Change and Release Management process.This demo walks through the Change Management steps using EasyVista's Mobile-first Service Management Platform, showing how easy it is to: - Create new Change Requests - Run an impact analysis - Complete Change Advisory Board approval processes - Perform collision detection - Coordinate and schedule a Change through to Release - Use workflows to simplify the entire process

EasyVista Incident Management

EasyVista Incident Management accelerates incident handling while adhering to ITIL best practices. Our technology allows clients to focus their time on delivering IT services, not on managing them. This demo video featuring EasyVista's comprehensive Mobile-first Service Management Platform walks through Incident Management processes and system features including: - Quick tour of important platform technology - How to generate incidents and inspect related data - Predictive search through the knowledge database - User role management within the platform - How to use business wizards to simplify processes - How to link incidents to known problems and then relate problems to specific changes

EasyVista Configuration Management

EasyVista Configuration Management and its Extended Configuration Management Database (CMDB) was built as a focal point within EasyVista's Mobile-first Service Management Platform. The CMDB manages the Configuration Item (CI) elements and all the relationships between those CIs. Watch this video demonstration to learn how: - Real-time CI data is gathered and integrated into EasyVista - Information from the CMDB can be "sliced and diced" for various views - Business wizards create transparency and insights into CIs and their relationships - Impact simulations can be run to identify potential problems prior to implementations

EasyVista Knowledge Management

EasyVista's Mobile-first Service Management Platform provides a comprehensive Knowledge Management module. Watch this demo video to see EasyVista's Knowledge Management capabilities in action, including: - Integrated search feature with full keyword and contextual search capabilities - Pre-defined wizards for automated knowledge records - Powerful reporting and alerts for continuous improvement of the knowledge management data, records and systems - End user functions through the use of self service portals

EasyVista Self Service Request Fulfillment

EasyVista Apps Builder dramatically simplifies and accelerates service creation and management. Our mobile-first technology makes it easy to create Self Service Portals and Service Apps that are responsive in design, rendering a single application across any mobile device. Watch this demo video to see how the Service Request process works, for the user, manager, and IT, within the EasyVista Mobile-first Service Management Platform.

EasyVista Reporting and SLA

EasyVista's Mobile-first Service Management Platform boasts advanced and flexible Reporting and SLA Management capabilities. Reporting is comprised of four comprehensive levels including: Quick Views, Reports, Dashboards, and Business Intelligence. EasyVista technology also enables IT organizations to easily monitor and measure SLAs.

EasyVista Process and Workflow

EasyVista's Mobile-first Service Management Platform includes powerful workflows and wizards that automate and accelerate day-to-day usage, bringing ITSM / ITIL best practices to any process out of the box. Additionally, workflows can also be linked together and integrated with external tools and actions. Watch this demo video to see EasyVista's completely codeless workflows in action.

EasyVista Collaboration

This demo video explores the collaboration options within the EasyVista Mobile-first Service Management Platform, including: - Real-time chats with built-in Instant Messenger - Discussions linked to specific record sets - Chat solution integration (Yammer, Bomgar LogMeIn, etc.) - Questionnaires & reporting