MAKE IT SERVICE REQUEST MANAGEMENT EASY

From design to delivery, EasyVista’s IT service request management software function handles the entire IT service lifecycle. Because it is based upon a fully integrated service catalog, this function allows both providers and consumers to request changes to IT services with far less hassle. Automated rules, a codeless workflow engine, and a multilingual service catalog mean you can manage requests from any user, and they can, too.

IMPROVE IT SERVICE REQUEST FLOW

IT service request management, when performed correctly within an integrated system, doesn't have to be the burden it has been in the past. You can support the greater organization with closed-loop communication and approval processes that allow you to provide ordering and service delivery information to both the requester and all the necessary approvers and providers.

ENGAGE AND SUPPORT

Users may be accustomed to sending requests in a one-way flow that increases your volume, but doesn't solve their problems. With a fully integrated service catalog within our IT service request management software (including multilingual capabilities that allow users to order services in their preferred language), your users — both internal and external — will be able to better manage their own experiences with requests and services.

AUTOMATE FOR STREAMLINED SERVICE LIFECYCLE MANAGEMENT

Business-rules wizards within EV Service Manager make it simple to automate and simplify requests for IT service. Financial, logistical, and business rules are fully integrated based upon user profiles and the requested service within our IT service request management software, so you cut the time it takes to deliver services.

BUILD PEOPLE-CENTRIC USER EXPERIENCES

Our IT service request management software leverages responsive design so the experience is seamless across devices and operating systems.

SIMPLIFY IT SERVICE MANAGEMENT

HELP USERS HELP THEMSELVES

BUILD PEOPLE-CENTRIC USER EXPERIENCES